1. General Provisions & Business Identity
    These Terms of Service govern the access to and purchase of items from the website www.shadeandbreeze.com (operating under the brand name Shadeandbreeze, hereinafter referred to as “we”, “us”, or “our”).

By placing an order on www.shadeandbreeze.com, you agree to be bound by the terms set forth below. Please read these terms carefully prior to completing any purchase.

Business Information:

Registered Address: 10 Ubi Crescent, #05-090, Ubi Techpark, Singapore 408564

Contact Email: monitor@shadeandbreeze.com

Telephone: +65 67439162

  1. Orders & Price Terms
    Order Acceptance: All orders submitted via www.shadeandbreeze.com constitute an offer to purchase our apparel products. Order confirmation emails sent upon checkout acknowledge receipt of your order; a binding purchase contract is formed when order dispatch is officially confirmed.

Pricing & Currency: Prices listed on the site are rendered in the currency displayed at checkout. Prices remain fixed once an order has been successfully placed and confirmed.

  1. Shipping, Delivery & Tracking
    Shipping Coverage & Express Carriers: We serve customers across Europe. To ensure smooth international transport, order handling is conducted in cooperation with established courier services, including DHL, FedEx, and UPS (Priority Shipping Services).

Estimated Transit Time: Standard delivery timeframes for European destinations are estimated at 7 to 10 business days following package dispatch.

Automated Order Notifications: To keep you updated on the progress of your delivery, automated notification emails will be sent to the email address provided at checkout during key operational stages, including:

Order Dispatch Confirmation

Arrival at Regional Sorting Hubs

Out for Final Local Delivery

Delayed or Missing Shipments: If a shipment exceeds the standard delivery window of 10 business days, please contact our support team at monitor@shadeandbreeze.com. We will initiate a formal trace inquiry with the respective courier carrier. Following the outcome of the inquiry, we will arrange either a full monetary refund or a replacement dispatch based on the confirmed circumstance.

  1. Transfer of Risk & Title (EU Consumer Protection)
    In strict accordance with the European Consumer Rights Directive and applicable consumer protection statutes:

Risk of Loss or Damage: The risk of loss of, or damage to, the ordered goods remains entirely with us during transit and passes to the consumer only upon physical possession of the items by the customer or a third party nominated by the customer. Risk does not transfer to the consumer upon handover to the postal or carrier service.

  1. Legal Right of Withdrawal (14-Day Return Policy)
    In accordance with European legal statutes, consumers residing within the European Union and the wider European region hold a statutory right to withdraw from their purchase contract without providing reasons.

Withdrawal Period: You have the right to withdraw from your purchase within 14 business days from the date on which you (or a designated third party) take physical possession of the items.

Exercising Withdrawal: To exercise your right of withdrawal, you must inform us of your decision by sending an explicit written notification to monitor@shadeandbreeze.com within the 14-day window.

Refund Process: Upon valid notification of withdrawal, we will process a full refund of payments received from you, including standard delivery charges, using the original payment channel within 14 days of receiving your notice or returned items where applicable.

  1. Damaged or Defective Items
    We take care in managing physical quality inspections prior to package dispatch. In the rare event that an item arrives damaged or defective:

Notification & Photo Evidence: Please contact our support team at monitor@shadeandbreeze.com within 14 days of delivery, attaching photographic evidence showing the issue with the item and package label.

Simplified Resolutions: Upon validation of the provided photographic evidence, we will immediately arrange either a full monetary refund or send a free replacement item.

No Return Required: You are not required to return the damaged item back to us once photographic proof has been reviewed and verified by our customer support team.

  1. Intellectual Property Rights
    All textual content, original photos, brand graphics, site layouts, and media elements published on www.shadeandbreeze.com are the exclusive property of Shadeandbreeze or are used under explicit non-exclusive consent. Unauthorised copy, reproduction, or redistribution of site materials without prior written authorization is strictly prohibited under international copyright laws.
  2. Applicable Law & Jurisdiction
    These Terms of Service are governed by and construed in accordance with the laws of Singapore, whilerespecting statutory mandatory consumer protections granted to buyers under European law. Any formal legal disputes arising in connection with orders placed on this website shall be subject to the appropriate legal jurisdiction.
  3. Contact Details
    For any questions regarding these Terms of Service, order status, or customer support inquiries, please reach out via:
    Customer Email: monitor@shadeandbreeze.com
    Telephone: +65 67439162
    Postal Address: 10 Ubi Crescent, #05-090, Ubi Techpark, Singapore 408564