1. Overview & General Policy Statement
   At Shadeandbreeze, customer satisfaction and operational compliance are central to our business practices. We operate under clear, structured return and refund terms that comply fully with applicable laws in Singapore and European consumer protection frameworks.
2. Statutory Right of Withdrawal (14-Day Return Policy for European Customers)
   In accordance with the European Consumer Rights Directive, consumers residing in Europe hold a statutory right to withdraw from their purchase contract without supplying any reason:

14-Day Withdrawal Period: You have the legal right to request a return within 14 business days starting from the date on which you (or a third party designated by you) physically receive the ordered items.

Initiating a Return: To exercise your right of withdrawal, please notify us via email at monitor@shadeandbreeze.com within the 14-day window. Our customer care team will provide return submission instructions and reference procedures.

Return Shipping Address: European customers returning goods under the 14-day statutory right of withdrawal must send eligible items to our registered operational facility at:

10 Ubi Crescent, #05-090, Ubi Techpark, Singapore 408564

Item Condition: Returned items must remain in clean, unwashed, and re-sellable condition with original tags intact.

3. Damaged, Defective, or Incorrect Items
   We take rigorous care during physical inspection and package preparation prior to dispatch. However, if an item arrives damaged or defective:

Photo Evidence Submission: Please contact our support team at monitor@shadeandbreeze.com within 14 days of package receipt, attaching clear photographic evidence showing the damaged item along with the parcel shipping label.

Simplified Resolution: Upon validation of the photographic evidence by our team, we will immediately process a full monetary refund or send a free replacement dispatch, according to your preference.

No Return Required: For verified damaged or defective goods, you are not required to physically return the damaged item to Singapore.

4. Delayed Shipments & Non-Delivery Handling
   To ensure smooth transport to European destinations, order fulfillment is carried out in cooperation with established express logistics partners, including DHL, FedEx, and UPS (Priority Shipping Services).

Estimated Transit Time: Standard delivery timeframes are estimated at 7 to 10 business days following package dispatch.

Automated Tracking Updates: Automated tracking emails are sent to the email address provided at checkout at key transit stages (Order Dispatch, Arrival at Regional Hubs, and Out for Local Delivery).

Investigation & Refund Process: If a shipment exceeds the standard delivery timeframe of 10 business days, please inform us at monitor@shadeandbreeze.com. We will immediately initiate a formal trace with the carrier. Depending on the verified outcome of the investigation, if the package is determined delayed beyond acceptable bounds or lost in transit, we will arrange either a full monetary refund or send a replacement dispatch.

5. Refund Processing & Original Payment Channels
   Refund Method: Approved monetary refunds are processed directly back to the original payment channel utilized when placing the order on www.shadeandbreeze.com.

Supported Payment Channels Include:

Credit and Debit Cards: Visa, Mastercard, American Express

Express Payment Solutions: Apple Pay, Google Pay

Accepted International Digital Wallets

Processing Timeframe: Once a refund is approved or returned items are verified at our Singapore facility, the refund instruction is submitted immediately. Funds generally clear into your account within 5 to 10 business days, depending on your financial institution’s standard processing cycles.

6. Contact & Support Details
   For any inquiries regarding returns, order cancellations, or refund status, please contact us at:

Customer Care Email: monitor@shadeandbreeze.com

Telephone: +65 67439162

Postal Address: 10 Ubi Crescent, #05-090, Ubi Techpark, Singapore 408564